Privacy Policy

Last Updated: January 2025  ·  Cats & Cobie, Lahore, Pakistan

1. Introduction

Cats & Cobie ("we", "our", "us") is a cat rescue organisation based in Lahore, Pakistan, founded and operated by Kashf Akhtar. We are committed to protecting the privacy and personal information of everyone who interacts with us — whether as an adopter, donor, volunteer, foster parent, customer, or supporter.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how we protect it. By using our website or contacting us through any channel, you agree to the practices described in this policy.

Our Promise: We do not sell, rent, or trade your personal information to any third party. Ever. Your data is used only to help us serve you and our cats better.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

Information You Provide Directly

  • Your name, phone number, WhatsApp number, and email address when you submit a contact, adoption, fostering, or volunteer form
  • Your home address or area in Lahore when relevant to adoption, fostering, or delivery of shop orders
  • Information about your household (other pets, children, home type) when applying to adopt or foster
  • Payment information such as JazzCash or Easypaisa transaction IDs when you donate or make a purchase
  • Any photos or messages you share with us via WhatsApp or our contact form

Information Collected Automatically

  • Basic website analytics data such as pages visited and time spent on the site (collected anonymously via cookies)
  • Device type and browser information for website performance purposes

3. How We Use Your Information

We use the information we collect for the following purposes only:

  • To process and respond to adoption, fostering, volunteering, and sponsorship applications
  • To confirm and acknowledge donations and shop orders
  • To send you updates about sponsored cats, medical progress, or adoption status as agreed
  • To arrange cat rescues when you report a cat in need
  • To deliver shop orders within Lahore
  • To respond to general enquiries and messages
  • To improve our website and services based on anonymous usage data

We do not send unsolicited marketing messages. If you receive updates from us, it is because you have specifically requested them or because they relate directly to an action you have taken with us.

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties for commercial purposes. We may share limited information only in the following circumstances:

  • Veterinary partners: If you have adopted or fostered a cat, basic information may be shared with our veterinary partners for medical record purposes
  • Legal requirements: If required by Pakistani law or legal process, we may be required to disclose information
  • With your consent: We may share your adoption story or testimonial on our website or social media only with your explicit permission

5. WhatsApp Communication

Much of our communication takes place via WhatsApp. When you contact us on WhatsApp, your phone number and any information you share in that conversation is received and managed by Kashf Akhtar directly.

  • WhatsApp conversations are private and are not shared with any third party
  • Photos and messages shared via WhatsApp are used only for the purpose of the rescue, adoption, or enquiry they relate to
  • We do not add contacts to group chats or broadcast lists without your consent
  • You may request to be removed from any broadcast list at any time

Please note that WhatsApp's own privacy policy also applies to communications made through their platform.

6. Photos & Media

We sometimes share photos of rescued cats and adoption moments on our website and social media channels.

  • Photos of adopters or foster families are only ever shared with explicit written or verbal consent
  • Testimonials and success stories are only published with the individual's knowledge and agreement
  • If you would like any photo of yourself removed from our platforms, please contact us immediately and we will act on your request within 48 hours

7. Donation & Payment Data

When you donate via JazzCash or Easypaisa, your transaction details are processed through those platforms under their respective privacy policies. We receive only your name and transaction reference.

  • We do not store full payment details on our website
  • Donation records are maintained by Kashf Akhtar for internal accounting purposes only
  • Your donation history is never shared with third parties

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

  • Essential cookies: Required for basic website functionality
  • Analytics cookies: Anonymous data about how visitors use our site — no personally identifiable information is collected

You can disable cookies in your browser settings at any time. This may affect some features of the website but will not prevent you from using it.

9. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal information from our records
  • Withdraw consent for us to contact you at any time
  • Request removal of any photo or testimonial featuring you from our platforms

To exercise any of these rights, please contact us via WhatsApp on 03164701778 or email us at hello@catsandcobie.com. We will respond within 48 hours.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

Adoption and fostering applications must be submitted by adults aged 18 or over.

11. Data Security

We take reasonable steps to protect the personal information you share with us. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

  • Personal information shared via our contact forms is accessible only to Kashf Akhtar
  • WhatsApp communications are protected by WhatsApp's end-to-end encryption
  • We do not store sensitive payment information on our website

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

13. Contact Us About This Policy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

  • WhatsApp: 03164701778
  • Email: hello@catsandcobie.com
  • Organisation: Cats & Cobie, Lahore, Pakistan
  • Founded by: Kashf Akhtar

We are a small, independently run organisation. Every privacy request is handled personally and with care. We are committed to being transparent and responsive.